FAQ
Need help?
PLACING AN ORDER
What payment options do you offer?
Where do you ship?
Do you offer expedited shipping?
How do I track my order?
MY ACCOUNT
Do I need to create an account to order from your site?
• Purchase history
• Account activity
• Shipping status
• Request returns or exchanges
• Billing and shipping information securely stored for quick checkout
I can’t remember my password, how can I access my account?
Is my personal information kept safe?
We do not sell, trade, or rent Users’ personal identification information to others.
We do not sell, trade, or rent Users’ personal identification information to others. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, respond to a survey, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information with the understanding that it may prevent them from engaging in certain Site-related activities. For more information please read our Privacy Policy.
RETURNS AND EXCHANGES
If you have any questions as to whether an item can be returned, please email us at [email protected]
How do I care for my products?
What is your return policy?
If you wish to return your purchase(s) from vongernhome.com for a refund or exchange, we will be happy to process your request under the following terms and conditions:
- We must receive returns or exchanges within 10 days from the date of delivery.
- All items must be returned in unused condition in the original packaging.
- Any used, damaged, or altered items, or anything Von Gern Home considers questionable will not be accepted and will be returned to the customer.
- Please pack your return carefully – we are not responsible for damage or loss for return shipments. We highly recommend you ship with a service that provides tracking and insurance.
- The customer is responsible for the cost of return shipping and any insurance.
- Refunds will be issued for the cost of merchandise and any applicable sales tax only. Shipping and handling fees are not refundable.
- Refunds will be credited to the credit card used to make the purchase.
- We cannot accept returns of any items purchased from any other store or website that sells our products. Please contact the place of purchase for their return policy.
- Sale items are final sale and do not qualify for returns, refunds, exchanges, or price adjustments.
How do I return or exchange an item?
We are happy to accept any returns or exchanges placed within ten days from the date of delivery that are unused and in the original packaging. Simply email [email protected] for assistance.
Will I be refunded the full value of my order?
All orders are refunded the full value including taxes within the United States, except for the cost of shipping. Please be aware that it can take up to 10 business days for the refund to appear in your account.
FAQ
Need help?
PLACING AN ORDER
What payment options do you offer?
Where do you ship?
Do you offer expedited shipping?
How do I track my order?
MY ACCOUNT
Do I need to create an account to order from your site?
• Purchase history
• Account activity
• Shipping status
• Request returns or exchanges
• Billing and shipping information securely stored for quick checkout
I can’t remember my password, how can I access my account?
Is my personal information kept safe?
We do not sell, trade, or rent Users’ personal identification information to others.
We do not sell, trade, or rent Users’ personal identification information to others. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, respond to a survey, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information with the understanding that it may prevent them from engaging in certain Site-related activities. For more information please read our Privacy Policy.
RETURNS AND EXCHANGES
If you have any questions as to whether an item can be returned, please email us at [email protected]
How do I care for my products?
What is your return policy?
If you wish to return your purchase(s) from vongernhome.com for a refund or exchange, we will be happy to process your request under the following terms and conditions:
- We must receive returns or exchanges within 10 days from the date of delivery.
- All items must be returned in unused condition in the original packaging.
- Any used, damaged, or altered items, or anything Von Gern Home considers questionable will not be accepted and will be returned to the customer.
- Please pack your return carefully – we are not responsible for damage or loss for return shipments. We highly recommend you ship with a service that provides tracking and insurance.
- The customer is responsible for the cost of return shipping and any insurance.
- Refunds will be issued for the cost of merchandise and any applicable sales tax only. Shipping and handling fees are not refundable.
- Refunds will be credited to the credit card used to make the purchase.
- We cannot accept returns of any items purchased from any other store or website that sells our products. Please contact the place of purchase for their return policy.
- Sale items are final sale and do not qualify for returns, refunds, exchanges, or price adjustments.
How do I return or exchange an item?
We are happy to accept any returns or exchanges placed within ten days from the date of delivery that are unused and in the original packaging. Simply email [email protected] for assistance.
Will I be refunded the full value of my order?
All orders are refunded the full value including taxes within the United States, except for the cost of shipping. Please be aware that it can take up to 10 business days for the refund to appear in your account.